M&CC PORTAL REQUEST GUIDELINES (updated 8/30/2021

 

Customer service inquires: Jim Michel

Conduit email: customerservice@mccdental.com

 

• All field issues

• Item codes and pricing for parts

• General inquires on products, lead times

• Ship date status or change

• Quality control issues

• Warranty

• RNA (Portal ticket required)

• Special discounts (Portal ticket required)

• Help with graphical quotes

 

Orders:

Conduit email: orders@mccdental.com

 

• New PO

• Cabinet orders (PO must include: cab. & c-top colors, item codes, quantities and pricing must match. Signed drawings need to be included)

• Mobiles

• Cabinet Parts

• Hardware and accessories

 

• Change orders

• change to design

• color

• quantities

• Change to ship to address

 

Logistics/Transportation inquires: Ronald Galang

Conduit email: shipping@mccdental.com

 

• Transit times

• Freight quotes

• Tracking

• Special instructions/contact info for receiver/drop ship location

• POD, copy of packing slips and invoices

 

Quotes:

Conduit email: quotes@mccdental.com

 

• New quotes

• Revisions (or can be emailed direct to the CAD personnel that orig. did the quote)

• Status update

• Plumbing and electrical templates

 

 

Any fires/urgent matters that cannot be dealt with through the proper channels/conduit – Please contact Al.