
M&CC PORTAL REQUEST GUIDELINES (updated 8/30/2021
Customer service inquires: Jim Michel
Conduit email: customerservice@mccdental.com
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All field issues
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Item codes and pricing for parts
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General inquires on products, lead times
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Ship date status or change
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Quality control issues
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Warranty
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RNA (Portal ticket required)
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Special discounts (Portal ticket required)
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Help with graphical quotes
Orders:
Conduit email: orders@mccdental.com
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New PO
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Cabinet orders (PO must include: cab. & c-top colors, item codes, quantities and pricing must match. Signed drawings need to be included)
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Mobiles
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Cabinet Parts
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Hardware and accessories
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Change orders
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change to design
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color
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quantities
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Change to ship to address
Logistics/Transportation inquires: Ronald Galang
Conduit email: shipping@mccdental.com
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Transit times
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Freight quotes
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Tracking
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Special instructions/contact info for receiver/drop ship location
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POD, copy of packing slips and invoices
Quotes:
Conduit email: quotes@mccdental.com
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New quotes
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Revisions (or can be emailed direct to the CAD personnel that orig. did the quote)
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Status update
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Plumbing and electrical templates
Any fires/urgent matters that cannot be dealt with through the proper channels/conduit – Please contact Al.