M&CC PORTAL REQUEST GUIDELINES (updated 8/30/2021

 

Customer service inquires: Jim Michel

Conduit email: customerservice@mccdental.com

 

  • All field issues

  • Item codes and pricing for parts

  • General inquires on products, lead times

  • Ship date status or change

  • Quality control issues

  • Warranty

  • RNA (Portal ticket required)

  • Special discounts (Portal ticket required)

  • Help with graphical quotes

 

Orders:

Conduit email: orders@mccdental.com

 

  • New PO

  • Cabinet orders (PO must include: cab. & c-top colors, item codes, quantities and pricing must match. Signed drawings need to be included)

  • Mobiles

  • Cabinet Parts

  • Hardware and accessories

 

  • Change orders

  • change to design

  • color

  • quantities

  • Change to ship to address

 

Logistics/Transportation inquires: Ronald Galang

Conduit email: shipping@mccdental.com

 

  • Transit times

  • Freight quotes

  • Tracking

  • Special instructions/contact info for receiver/drop ship location

  • POD, copy of packing slips and invoices

 

Quotes:

Conduit email: quotes@mccdental.com

 

  • New quotes

  • Revisions (or can be emailed direct to the CAD personnel that orig. did the quote)

  • Status update

  • Plumbing and electrical templates

 

 

Any fires/urgent matters that cannot be dealt with through the proper channels/conduit – Please contact Al.