UPDATED April 28 2021 per Jeff Heinz

 

Please do not use the ccsupport@hu-friedy.com email for customer care requests.  This goes to a different side of customer care and will delay the response time.

 

Please use orders@accutron-inc.com email for ALL of your customer care requests (RMA, ETA, etc.), no need to cc other customer care reps on this.  This creates a case in SFDC and Mary Ellen will assign the task to someone on the customer care team to take care of your request.

 

 

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For extremely critical issues that require additional assistance please send to Mary Ellen Frese at mfrese@hu-friedy.com or her cell at 913-424-0409.

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• Technical Support Needs

  • Eastern Region - George Kyriakou GKyriakou@accutron-inc.com  and

                                            Ben VanPelt BVanPelt@accutron-inc.com

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• Western Region – Jeff Heinz jheinz@crosstex.com

  • Additional Support – Kim Nine KNine@accutron-inc.com

 

• Training Requests

  • Any requests for training should be sent to Jeff Heinz at jheinz@crosstex.com

 

We appreciate your continued support.

 

Thank you,

 

Jeff Heinz                                George Kyriakou                                 Ben VanPelt   

Sales Manager                       Sr. Technical Specialist                      Director Engineering               

Cell - 480.336.0340               Cell - 623.377.4016                             Cell – 480.262.3847