The HuFriedyGroup is dedicated to continuous improvement towards best-in-class service and support.   We would like to provide some updated information on how we can best serve you.

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• Customer Care

  • Phone calls for customer care should go to Toll Free: 1-800-531-2221.  Customer Care hours of operation are from 7:00AM – 4:30PM MST/PST

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• All requests for information or orders, including status updates, should be sent to  orders@accutron-inc.com.  This creates a case in Salesforce that is assigned to the person best trained to handle the inquiry and allows us to have visibility to the status of requests.   Please do not send to an individuals email address.

 

 

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For extremely critical issues that require additional assistance please send to Mary Ellen Frese at mfrese@hu-friedy.com or her cell at 913-424-0409.

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• Technical Support Needs

  • Eastern Region - George Kyriakou GKyriakou@accutron-inc.com  and

                                            Ben VanPelt BVanPelt@accutron-inc.com

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• Western Region – Jeff Heinz jheinz@crosstex.com

  • Additional Support – Kim Nine KNine@accutron-inc.com

 

• Training Requests

  • Any requests for training should be sent to Jeff Heinz at jheinz@crosstex.com

 

We appreciate your continued support.

 

Thank you,

 

Jeff Heinz                                George Kyriakou                                 Ben VanPelt   

Sales Manager                       Sr. Technical Specialist                      Director Engineering               

Cell - 480.336.0340               Cell - 623.377.4016                             Cell – 480.262.3847