The HuFriedyGroup is dedicated to continuous improvement towards best-in-class service and support. We would like to provide some updated information on how we can best serve you.
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Customer Care
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Phone calls for customer care should go to Toll Free: 1-800-531-2221. Customer Care hours of operation are from 7:00AM – 4:30PM MST/PST
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All requests for information or orders, including status updates, should be sent to orders@accutron-inc.com. This creates a case in Salesforce that is assigned to the person best trained to handle the inquiry and allows us to have visibility to the status of requests. Please do not send to an individuals email address.
For extremely critical issues that require additional assistance please send to Mary Ellen Frese at mfrese@hu-friedy.com or her cell at 913-424-0409.
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Technical Support Needs
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Eastern Region - George Kyriakou GKyriakou@accutron-inc.com and
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Ben VanPelt BVanPelt@accutron-inc.com
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Western Region – Jeff Heinz jheinz@crosstex.com
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Additional Support – Kim Nine KNine@accutron-inc.com
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Training Requests
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Any requests for training should be sent to Jeff Heinz at jheinz@crosstex.com
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We appreciate your continued support.
Thank you,
Jeff Heinz George Kyriakou Ben VanPelt
Sales Manager Sr. Technical Specialist Director Engineering
Cell - 480.336.0340 Cell - 623.377.4016 Cell – 480.262.3847